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How Our Services Work

Why green source?

We’re not just concerned about “being green”. Our model of service delivery and quality control encourages our team to deliver the best possible quality of janitorial and facilities services while remaining true to our eco-friendly mission. Our GREEN CARE Control System enables us to manage our janitors and monitor the work being done via standardized processes, advanced technology, and onsite inspections. Ongoing communication and continuous improvement are central to our relationships with our clients.

CLIENT REQUESTS AND RESPONSE

Client requests can be made by email, phone or via our online client portal that automatically generates tickets for service requests and corrections. Our automated help desk portal tracks all of your requests, giving us access to the information we need to better serve you.

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AUTOMATED WORK ORDERS = BETTER SERVICES

All of your facility’s periodic services such as window cleaning and floor care are scheduled into our GREEN CARE service calendar. As your services come due GREEN CARE automatically generates the necessary work orders, ensuring your facility is maintained according to its specifications at all times.

ONE-OF-A-KIND TEAM COMMUNICATION

Every evening our account managers and supervisors meet to review the work orders, service corrections, and customer requests to be completed that night. By morning these reports are returned to the account manager confirming completion of the work and addressing any issues that need to be discussed with you. This team approach guarantees communication, accountability, and continuous improvement and it is only available from Green Source.

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7 QUESTIONS TO ASK YOUR COMMERCIAL CLEANING SERVICE

How do you pick the best janitorial or facilities maintenance service for your needs? Here are some key questions to ask…we think we measure up!

1.  HOW MUCH EXPERIENCE DO YOU HAVE IN COMMERCIAL CLEANING?

20 Years and Counting.
We’re a local, private, family-run company serving businesses and other facilities in the Bay Area since 1994.

2. WHAT TYPES OF BUILDINGS DO YOU CLEAN?

Any business. Any space.
You name it, we clean it: offices, industrial facilities, schools, healthcare, startups, fitness centers and more.

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3. HOW SAFE ARE YOUR PRODUCTS AND JANITORIAL SERVICES?

We use only eco-friendly products: Green Seal Certified chemicals, micro-fiber cloths, and HEPA vacuums.  Most janitorial companies will only clean for the appearance of the building. Our goal is to improve the environmental quality in your building, creating a healthy and happy workplace for you and your clients.

4. DO YOU PROVIDE SUPPLIES?

We also provide eco-friendly dispensing systems, paper supplies, disposal systems and other consumables. Supply management, ordering and restocking are all included in our service package.

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5. Who do you hire?

We respect the lives and hard work of our employees.
All employees are paid a living wage, bonuses, and 1 month in-arrears. This ensures all employees are given sufficient incentives to always show up and to give our clients an exceptional level of service. 95% of all employees have been with our company for more than 3 years. All employees are E-verified and drug tested.

6. ARE YOU BONDED AND INSURED?

Green Source maintains insurance and bonding minimums of $2,000,000/$100,000, which are a must for any professional janitorial services company.

7. How do you Manage Quality Control and Communication?

We offer 24/7 responsiveness, including online communication through our online service desk. We also have defined escalation procedures where you can even reach the owner of the company should you see the need. All issues are addressed within 24 hours. If you’re ever dissatisfied, your next cleaning is free.

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Green Source provides a comprehensive spectrum of office cleaning and facility maintenance service options for companies across the San Francisco Bay Area.
2625 MIddlefield Rd. #664
Palo Alto
California
94306
United States
(650) 488-8100